FAQ
What does Savanero mean?
Savanero originates from the spanish word "burrito sabanero" or savannah donkey in english. The phrase comes from a Venezuelan folklore song by the same name. The idea for the name first came up from a small Mexican donkey figurine we had lying around, which we naturally connected to our Venezuelan heritage. We dropped the "b" for the "v" to streamline the name and to represent the "v" in Venezuela.
Shipping and Tracking
We charge a flat $10 shipping fee on all orders unless noted otherwise during checkout.
You can track orders by logging into your Savanero account here.
Return Policy
- We accept returns within 30 days of original purchase date.
- Items must be in the same state as received, including any attached tags. Please make sure items are unwashed, unworn, original tags and markings still attached.
- We charge a $10 restocking fee. We will only waive this fee if the item is defective or does not accurately represent and match the websites description.
- If your item matches this description, please login to your account here, to start your return.
Exchange & Store Credit
- We try to provide visual and dimensional representation of our products so that you can make an informed purchase, if you feel the need to exchange an item, please contact us with your order number so that we may arrange the exchange.
- We give store credit on returns if requested.